Privacy Policy
We handle your personal information with care and transparency. This policy explains how we collect, use, and protect data when you interact with our online learning platform.
Last Updated: January 2025
Questions about this policy? Contact us at info@zelithara.com or call +61 411 581 555
Who We Are
Zelithara operates an online education platform focused on self-discipline development courses. We're based at Unit 3/209 Gilmore Rd, Queanbeyan NSW 2620, Australia. Since 2019, we've been helping people build practical skills through structured online lectures and sequential learning content.
This privacy policy covers all interactions with our website at zelithara.com, including course enrollment, content access, and general browsing. We process personal data in accordance with Australian Privacy Principles under the Privacy Act 1988.
Information We Collect
The data we gather depends on how you interact with our platform. Here's what we typically collect:
When you create an account or enroll in courses, we collect your name, email address, phone number (optional), and password. We also store your course selections, progress tracking data, and completion records. This information helps us provide access to your enrolled content and maintain your learning history.
For course purchases, we collect billing details including name, address, and payment method information. We use secure third-party payment processors and don't store complete credit card numbers on our servers. Transaction records are kept for accounting and refund purposes.
We automatically collect technical information when you access our platform, including IP address, browser type, device information, operating system, and access times. We track which lectures you view, how long you spend on content, and your navigation patterns to improve course delivery and user experience.
When you contact us through email, phone, or contact forms, we keep records of that correspondence. This includes support requests, feedback, questions, and any other messages you send. We retain these communications to provide better service and resolve issues.
How We Use Your Information
We use collected data for specific purposes related to operating our educational platform:
- Provide access to enrolled courses and track your learning progress through modules and lectures
- Process payments, manage subscriptions, and handle refund requests according to our terms
- Send course updates, new content notifications, and important account information
- Improve content delivery by analyzing which sections students find most useful or challenging
- Respond to support inquiries and resolve technical issues with platform access
- Prevent fraud, unauthorized access, and ensure platform security for all users
- Comply with legal obligations including tax reporting and record-keeping requirements
We don't sell your personal information to third parties. We don't use your data for advertising purposes beyond promoting our own courses to existing students. Your learning data remains private and isn't shared with external parties except as described in this policy.
Marketing Communications
If you've enrolled in courses or signed up for updates, we may send emails about new course launches, content updates, or special offers. You can unsubscribe from these messages at any time using the link in each email. Unsubscribing won't affect important transactional emails about your account or enrolled courses.
Data Sharing and Disclosure
We share information with specific third parties only when necessary to operate our platform:
| Recipient Type | Purpose | Data Shared |
|---|---|---|
| Payment Processors | Process course purchases and handle transactions | Billing details, payment information, transaction amounts |
| Email Service Providers | Send course notifications and account communications | Email address, name, course enrollment status |
| Hosting Services | Store course content and maintain platform infrastructure | All platform data including account and usage information |
| Analytics Tools | Understand platform usage and improve user experience | Anonymized usage patterns, technical data, session information |
We may disclose information if required by law, court order, or government request. In the event of a business transfer or acquisition, your data may be transferred to the new owner, but it would remain subject to privacy protections.
Data Security and Retention
We implement technical and organizational measures to protect your information from unauthorized access, loss, or misuse. This includes encrypted data transmission, secure server infrastructure, regular security assessments, and restricted access controls for our team members.
However, no online platform can guarantee absolute security. While we work to protect your data, you're responsible for keeping your account credentials confidential and notifying us immediately if you suspect unauthorized access.
How Long We Keep Data
We retain personal information for as long as necessary to provide services and comply with legal obligations. Active student accounts and course data are kept indefinitely to maintain access to purchased content. If you close your account, we'll delete or anonymize your data within 90 days, except where we need to retain records for legal, accounting, or dispute resolution purposes.
Your Rights and Choices
Under Australian privacy law, you have specific rights regarding your personal information:
- Access your personal data and request a copy of information we hold about you
- Correct inaccurate or incomplete information in your account profile
- Request deletion of your account and associated data, subject to legal retention requirements
- Object to certain uses of your information or request restricted processing
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner if you believe we've mishandled your data
To exercise these rights, contact us at info@zelithara.com with your request. We'll respond within 30 days and may need to verify your identity before processing requests that involve accessing or deleting personal data.
Cookies and Tracking
Our website uses cookies and similar technologies to maintain session state, remember your preferences, and analyze platform usage. Essential cookies are required for basic functionality like keeping you logged in. Analytics cookies help us understand how students interact with course content.
You can control cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality. We don't use third-party advertising cookies or tracking for behavioral advertising purposes.
Children's Privacy
Our platform is designed for adult learners aged 18 and over. We don't knowingly collect information from children under 18. If you believe a child has provided us with personal information, contact us immediately so we can remove that data from our systems.
International Data Transfers
Your information is primarily stored on servers located in Australia. Some service providers we use may process data in other countries. When data is transferred internationally, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards.
Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through email to active students or prominent notice on our website. The "Last Updated" date at the top indicates when changes were made. Continued use of our platform after updates constitutes acceptance of the revised policy.
Questions or Concerns?
If you have questions about this privacy policy or how we handle your information, we're here to help.